Explanation of equity days
The payments for Full Service and Chemical Service only include four service visits per month. Poolgala will clean a customers pool a fifth time during a month without extra charge but this day is considered an equity day. These extra cleanings or equity days are given to our customers for free, but can be used later on to make up for a day Poolgala is unable to clean a customers pool do to circumstances outside of our control.
Example: (You as a customer have your pool cleaned every week on Tuesday. 33% of the weeks in the year have five Tuesdays in the month instead of four. Poolgala will clean a customers pool this fifth day without any extra charge but we track how often this occurs and may use one of these fifth cleaning days or equity days in order to make up for not being able to service a customers pool do to situations outside of our control such as severe weather, holidays, etc. Instead of a refund, we cash in on days we cleaned your pool a fifth time during the previous months without charge.)